Privacy Policy

Privacy Policy

Introduction

Welcome to https://direct-repair-program.collision-talk.com (hereafter referred to as “the Company,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of personal data in adherence to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA) and subsequent updates (CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA)
  • Virginia’s Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, products, or services accessible through links on our platform. These entities have their own privacy policies governing data collection and usage.

Processing Activities

This policy outlines our practices when users:

  1. Utilize our applications and services as authorized users.
  2. Visit our websites linked to this Privacy Statement.
  3. Communicate with us via newsletters, emails, telephone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details related to your user account creation and maintenance.
  2. Payment Information: Data necessary for processing payments, such as card details, billing addresses, and payment history.
  3. Financial Information: Financial records and transaction data associated with our services.
  4. Purchase Information: Details about products or services you’ve purchased from us.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device for tracking and analytics.
  6. Location Data: Geographic location information provided by your devices.
  7. Feedback: Comments, suggestions, reviews, and ratings you share with us.
  8. Social Media Information: Data obtained from social media platforms when users interact with our content or share it.
  9. Product Information: Details about products of interest or purchases made on our platform.

We gather this data through various means: user input forms, account settings, browsing interactions, analytics tools, and third-party service providers. Additionally, we may receive personal data from trusted sources, subject to their privacy agreements.

Cookies

We employ cookies to enhance your experience and analyze website performance. Cookies are small text files stored on your device, categorized as:

  1. Strictly Necessary: Essential for navigating our site and using its features.
  2. Preference: Remembering user preferences to personalize content.
  3. Analytics: Tracking aggregated data for analytics purposes.

Users can manage non-essential cookies through our Cookie Manager, providing control over their cookie preferences.

Retention and Deletion

We retain personal data as required by law or for the specific purpose it was collected. Once the retention period expires or these purposes are fulfilled, we securely delete or anonymize the data to prevent re-identification.

Security Measures

The Company has implemented robust security measures to safeguard your personal data:

  1. Encryption: We use encryption protocols to secure data during transmission and storage.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  3. Access Controls: Strict access controls are in place to ensure that only authorized personnel can access sensitive information.

Children’s Privacy

We do not knowingly collect or solicit personal data from individuals under the age of 18. If you believe we have collected such data, please contact us using the details provided below, and we will take immediate action to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  1. Access and Rectification: The right to access and request corrections for inaccurate personal data.
  2. Erasure and Restriction: The ability to request the deletion or restriction of processing your data.
  3. Data Portability: The right to obtain your personal data in a structured, commonly used format.
  4. Objection and Non-Discrimination: Objecting to the processing of your data and being free from discriminatory actions.
  5. Filing Appeals/Complaints: Submitting complaints to relevant supervisory authorities or exercising appeal rights.

To exercise these rights or have any data-related inquiries, please contact our dedicated privacy team using the information provided in the ‘Contact Us’ section below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage users to review this policy periodically for the latest information.

Contact Information

For any questions, requests to unsubscribe, or data privacy inquiries, please contact us: